HIRE CUSTOMER SERVICE EXPERT $7.50/HOUR
We are the leading provider of remote admin, marketing, sales, bookkeeping, design, customer support, and e-commerce staff for small businesses.
No additional fees. Interview today, Cancel any time.
Customer Service Expert
Of course, every person is unique and comes with their own set of skills, experiences, and abilities, and we love and celebrate this diversity. However, as the ‘gold standard’ for this role, all of our team members pre-vetted for this position are fully qualified to support you with each of the tasks listed below. They have been recruited for this particular role, and know that you will expect them to be able to deliver these tasks to a high standard.
“We are so happy that we contacted OutSta and hired Alice! She is positive, bubbly, helpful, and friendly, and our customers love her. It is amazing how she is able to resolve their issues and we always forward all difficult complaints that escalate to her because she unfailingly stays calm and solution-oriented no matter what the customer does, and manages to resolve customer complaints like no one else. Her excellent approach helped us to keep a number of high-value customers we may have lost otherwise, and we are really happy that we found Alice.“
Nathalie B., CEO of a travel agency, Asheville, North Carolina
Your customer service assistant will help you with a number of tasks to release your time so that you can focus on more important things. S/he will be college-educated, fluent in English, hard-working, and will:
- Provide the first point of contact for customers
- Respond to customer emails and messages
- Manage all inbound and outbound calls
- Oversee social media chats and direct messaging
- Manage your WhatsApp and Facebook support chats
- Manage your website and mobile app LiveChat
- Oversee customer order fulfilment and delivery
- Resolve customer problems and complaints
- Create and set up transactional customer emails
- Collect, log in, and disseminate customer feedback
- Set up email automation for standard interactions
- Help out with your general admin and office tasks
Customer Support Outsourcing
Outsta gets it – excellent customer support is key for your clientele. That’s why we’re here to provide tip-top customer support outsourcing services, perfect for businesses big and small. Your customers will be in the safe hands of our team of customer service professionals, offering a premium level of care. They’ll take on everything from replying to queries all the way through to finding solutions to problems—freeing you up to put your focus on flourishing your business.
In some cases, you may have an additional requirement or two in addition to the standard role profile listed below. Please contact us if that is the case to discuss your requirements, and we will try to match you as closely as possible with a suitable team member (depending on the type of skill required, there might be a small additional charge involved). We believe that nothing is impossible, and are here for you to help you find your dream team!
As promised, our assistants are affordable, and come with no hidden costs or additional charges. You will be asked to pay a refundable 2-week deposit, and can cancel your agreement with us any time by sending us a 2-week notice in writing. And yes, you can use your deposit to cover your fees due in the last 2 weeks should you decide to leave – but we bet that you won’t!
Customer Support Outsourcing – Potential Benefits
Ensuring your customer support is serviced by a third-party entity like Outsta could be hugely beneficial for your enterprise. Here are some compelling reasons for considering entrusting us with your outsourcing needs:
1. Solid Expertise
Outsta prides itself on having a team managed by seasoned industry professionals. This suggests that every touchpoint your customers encounter is managed by a subject matter expert well-versed in the intricacies of various industries. We put our team through rigorous training regimens to make certain that your customers only get top-tier support specific to your business’s distinctive needs.
2. Tailor-made Solutions
Recognizing that each enterprise has its own peculiar requirements, we take a deep-dive approach to fully comprehend your business framework and the expectations of your clientele. Armed with these insights, we design strategies and solutions that vibe with your objectives, ensuring customer engagement is sustained, their satisfaction maintained, and commitments met punctually.
3. Compliance Adherence
In today’s landscape, data security and compliant behavior are key priorities. With Outsta on board, businesses can take comfort in our steadfast adherence to regulations such as FDCPA, PCI HIPAA, TCPA, FISMA, and FCRA. This sets in place a safe haven for customer data while defusing potential legal implications and upholding the integrity of your company’s reputation.
4. Cost-effective Solution
Quality customer service might sometimes strain your budget due to the substantial operational costs involved. However, by teaming up with Outsta, companies can take a breath of relief as we wipe out expenses associated with in-house personnel, learning initiatives, and structural setup. On top of that, our competitive pricing allows businesses of all scales to use our services without any financial distress.
We’ve got a range of adaptable and cost-effective plans for our customer support outsourcing solutions. To learn more about our rates and available options, jump over to our “Packages & Fees” page.
5. Perpetual Customer Assistance
In today’s world, customers demand instant responses no matter what time it is. Outsta’s 24/7 service capability guarantees that your customers never feel ignored. This constant availability not only escalates customer satisfaction but also brews loyalty, setting the stage for lasting business connections.
6. Flexibility & Scalability
The commercial landscape is ever-changing, and adapting is key. With this in mind, we’ve tailored our services at Outsta to be quite resilient. Whether you’re swamped with demands or going through a slower phase, we can easily adjust our offerings to synchronize with your current needs. That way, you can always keep superior support levels without facing hurdles related to hiring or training during fluctuating conditions.
Our Services
Here at Outsta, we’re all about meeting the diverse needs of businesses, big and small, with our comprehensive customer service outsourcing services. What’s on offer?
1. Inbound Call Center Services
We’ve got a top-notch team of customer support service outsourcing experts ready to pick up calls from your customers anytime, any day. Everything from questions about products to peeling back layers of technical conundrums – they can handle it all. Swift and capable support that leaves your customers with smiles on their faces is what we aim for.
2. Email Support
Timely, professional email support – we get how crucial it is. That’s why our dedicated team always makes sure your customers hear back within 24 hours tops. No inquiry is too simple or too muddled for us; all types are put through the same careful consideration and quick response process.
3. Live Chat Support
Our interactive live chat service grants your customers immediate access to our dedicated customer service agents. We guarantee instant, effective support aimed at swift problem resolution for a smooth and satisfying experience.
4. Social Media Support
Entities like Facebook and Twitter have emerged as significant avenues for customer care. At Outsta, we diligently monitor and reply promptly to inquiries lodged on these platforms, ensuring a professional response that upholds your online brand reputation.
5. Technical Support
Technical glitches can translate into frustrating experiences for clients but worry no more! We provide tech-support services designed to solve any arising problems swiftly. Our skilled technicians are available round-the-clock to offer speedy, efficient troubleshooting.
Get in Touch
If you want to outsource e-commerce customer support, hire customer service Virtuoso. Not only can it help you deliver stellar service to your customers, but it also clears up your schedule so you can concentrate on other business domains. Here at Outsta, we provide a myriad of outsourcing services tailored for customer support that are designed to assist you in reaching your targets. Get in touch with us today to find out how we can make brilliant customer service happen for you.