Introducing Byron, a dedicated professional with over 3 years of experience working in a dental insurance office in the US. Byron has worked closely with doctors, providers, and customers across Florida, New Jersey, and Alabama, handling a wide range of tasks including inbound and outbound calls, emails, chats, correspondence, and payments. He is skilled at resolving client inquiries related to insurance quotes, benefits, coverage, and plans, and has efficiently processed insurance downgrades, upgrades, deductibles, and cancellations. Familiar with ADA dental procedure codes and fully compliant with HIPAA regulations, Byron has also arranged patient appointments, issued reminders, and managed client billing while processing insurance claims with confidentiality. Bilingual in English and Spanish, he communicates effectively with patients and is proficient in managing social media accounts to promote services. Byron is experienced in handling payments through various methods and is adept at using tools such as AWS Workspace, Genesis, Vonage, Cisco, Avaya, G Suite, and MS Office.